Where the repair does not present as a danger or compromise the safety of tenants or the property, you can easily report and self-book a non-urgent repair appointment through My Account. Use your mobile, laptop, or desktop computer by selecting a date and time that suits you. MyAccount is the easiest and fastest route for you to diagnose a repair using our graphical selection tool. This service is also available 24/7.
For non-emergency repairs you can choose from the following appointments:
- All day appointment from 8am-5pm
- Morning appointment from 8am-1pm
- Afternoon appointment from 12pm-5pm (to 6pm on a Thursday)
- School run appointment from 9.30am–3pm
Please share your mobile number with us, then we are able to text you to confirm your appointment, send you a reminder the day before the appointment is due and update you when the operative is on their way to your home.
For non-emergency repairs, someone will be with you within 28 days.
Non-emergency repairs include:
- Minor issues with a toilet – e.g. water running into the toilet pan
- Loose brickwork or brickwork that has corroded
- Internal joinery repairs – e.g. a kitchen unit door with loose hinges
- Doors or windows sticking or causing a draught
