1. An emergency repair is where there is a risk to health and safety or a real danger to people or property. Please call us immediately on 0300 303 8540 (24-hour). For emergency repairs, we will get someone out to you within 24 hours.
Where the repair does not present as a danger or compromise the safety of tenants or the property, you can easily report and self-book a non-urgent repair appointment through MyAccount. Use your mobile, laptop, or desktop computer by selecting a date and time that suits you. MyAccount is the easiest and fastest route for you to diagnose a repair using our graphical selection tool. This service is also available 24/7.
2. For non-emergency repairs, someone will be with you within 28 days.
3. Planned repairs are:
When the repair size and duration require greater preparation or planning.
These repairs can include roofing, guttering and fencing; larger plastering and brickwork jobs, as well as repairs that need scaffolding or specialist machinery to finish.
For these types of repairs, we have a (3 months) 90-day window to complete the job. That is because the job often needs some specialist skills, machinery, or materials.
