We divide our repairs into Emergency Repairs, Non-Emergency/Routine Repairs and Planned Repairs. Some repairs are more urgent and important than others, and to keep everyone safe, we prioritise emergency repairs. There are also some repairs as a tenant you are responsible for.
Reporting urgent repairs:
Where there is a risk to health and safety or a real danger to people or property please call us immediately on 0300 303 8540 (24-hour).
Reporting non-urgent repairs:
Where the repair does not present as a danger or compromise the safety of tenants or the property, you can quickly and easily request/report and self-book a non-urgent repair appointment through My Account.
My Account is accessed through our website.
By using your mobile phone, laptop, or desktop computer you can select a date and time that suits you. My Account is the easiest and fastest route for you to request and diagnose a repair using our graphical selection tool. This service is also available 24/7.
