Created with Residents – Our newly refreshed Resident Engagement Strategy is Live!!!

After months of hard work, we are delighted to announce the launch of our newly refreshed Resident Engagement Strategy 2025-28.  The refreshed strategy replaces our previous Resident Engagement Strategy and has been specifically created with resident consultation, incorporating valuable feedback and resident views.

“Over the last few years, we have seen real changes in how South Lakes Housing engages with residents to improve services. We have been involved in the production of this refreshed strategy, and we hope it will encourage more residents to become involved and shape the services we receive.

As residents, our experience of raising issues has not always been positive. There have been times when we have been unhappy with how queries have been dealt with. 

By getting involved we have seen the commitment South Lakes Housing has to listening, learning and improving. There has been a real change in culture over recent years and a focus on delivering for residents. We see the impact of engaging and trust that our voice is truly heard and our experiences are changing services. 

Now is a great time to get involved and help to shape the future of South Lakes Housing. We believe the best outcomes for residents are achieved by working together. We would encourage everyone to get in touch and find out more.”

Karl Tchumak & Pauline Vaughan

Residents and Resident Forum Members 

A HUGE THANK YOU to everyone (residents and colleagues) who shared their thoughts and helped shape this valuable new strategy — your voices really have made a difference.

You can read our new strategy by clicking here — we hope you enjoy it!

What’s next?

In January, we’ll be reaching out to ask how you would like to be involved, so keep your eyes peeled for more updates.