We want you to tell us if we’re always achieving this and offer a number of ways for you to share your views, including:
We would like our customers to feel heard, listened to, understood, and treated with dignity and respect.
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Completing a survey upon receiving a service
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Tenant Satisfaction Measures (TSM) customer perception customer satisfaction surveys.
To know more about this, click here.
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Make a complaint.
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Share a compliment.
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Make a suggestion or provide a comment.
Your feedback is very important to us, we really appreciate it as it tells us what we’re doing well and where we need to make improvements. We know we do not always get it right and want to be open, honest and transparent with you. We offer a range of customer engagement opportunities for you to help shape and influence our services and be involved in decision-making. If you would like to know more about engagement opportunities, please visit our Customer Voice page.
