Repairs

How do I report a repair?

We divide our repairs into Emergency Repairs, Non-Emergency/Routine Repairs and Planned Repairs. Some repairs are more urgent and important than...

What is going on with my repair?

Once you have reported a repair, we will send you an email to confirm what we’ll do and when you...

What are your repair timescales?

1. An emergency repair is where there is a risk to health and safety or a real danger to people...

What happens after you report a repair?

You will receive confirmation that the repair is logged on our system and a member of our team will make...

What is a planned repair?

Planned repairs are: When the repair size and duration require greater preparation or planning. These repairs can include roofing, guttering...