DIRECTOR OF CUSTOMERS
Alison was appointed to the Executive Team in August 2016. She gained an MBA from Glasgow Caledonian University in 1998, a post graduate diploma in Housing Studies from De Montford University in 2004 and is a Member of the Chartered Institute of Housing (CIH).
Alison’s career in social housing began in 1984 with Glasgow City Council in the rent collection team in an area housing office. During her 14 years with Glasgow she was the housing lead on the demolition of three multi-storey flats in the Roystonhill area of north Glasgow before becoming the Neighbourhood Housing Manager for the Sighthill area consisting mainly of 20 multi storey flats. She moved on to work for Stirling Council as an Area Housing Manager before joining Manchester City Council in 1999, where she worked for five years as part of the New Deal for Communities team on the multi million pound project to regenerate East Manchester. It was at this time Alison started coming up to the Lake District at weekends to go hill walking and fell in love with the area. This resulted in her relocating to Kendal and started working for Lancaster City Council firstly as the Local Strategic Partnership Co-ordinator and latterly on the project to regenerate the West End of Morecambe.
Alison joined South Lakes Housing in 2007, spending her first seven years as the Housing Manager, helping to create the ALMO prepare for the Audit Commission’s inspection then assisting with the preparation for the large scale voluntary transfer (LSVT). In 2014 she became the Assistant Director of Customers & Communities with responsibility for the day-to-day front line housing services and ensuring key performance indicators were met and also led on the review of the sheltered housing service.
Alison was accepted onto the Board of Fairoak Housing Association as a Non Executive Director at the end of 2018.