Repairs
Reporting a repair including emergencies
REPAIRS HOTLINE: 0845 057 0080 (24-hour)
Report a repair on line now by filling in our
Online Contact
Form:
How long will it take to carry out a repair?
This will depend on what the repair is. We will give a target
for each repair. All repairs that require access will be given an
appointment. These are as follows:
Repairs Details
Emergency Repairs
Priority 1
|
We will attend and make safe within 2 hours,
and complete within 48 hours. For example, a serious water
leak; loss of electrical power; blocked overflow in sewer. |
Urgent Repairs
Priority 2
|
completed within one week (an urgent repair is one, if not
repaired, will cause substantial discomfort to the customer or
potential damage to the property).
For example, repairs to supplementary heating; replacement of
sanitary fittings; repairs to roof (where there is no actual leak);
replacement of rotten timber sections.
|
Routine Work
Priority 3
|
any other repairs including any requiring an appointment
(completed within 3 weeks)
Routine repairs are those which cause only minor inconvenience
and little effect on the property if a repair is not undertaken in
the short term
|
Non-urgent
Priority 4
|
(completed within an agreed period not more than 12 weeks)
High level work when material supply and delivery may be longer
than 3 weeks
|
Batched
Priority 4
|
minor repairs grouped within street/area (completed within 12
weeks) |
Emergency access for repairs
You must allow South Lakes Housing's workmen into your home
for repairs to be inspected or carried out. In an emergency the
South Lakes Housing may enter your home without giving you any
notice.
Problems with Gas, Electricity & Water
Problems with gas, water and electric
| Utility |
Problem |
What to Do |
| GAS |
If you smell gas |
Turn off the gas at the mains and telephone your gas supplier
immediately but tell South Lakes
Housing too. Use the repairs hotline number. |
| |
If a gas appliance (e.g. a gas fire or
boiler) |
Tell South Lakes Housing immediately. Use the repairs hotline
number. |
| ELECTRICITY |
If the electricity goes off |
Switch the electricity off at the mains and inform South Lakes
Housing immediately. Use the repairs hotline
number. |
| |
If you receive an electric shock from
any fitting
|
Switch the electricity off at the mains and inform South Lakes
Housing immediately. Use the repairs hotline
number. |
| WATER |
If you have a burst |
Telephone South Lakes Housing straight away. Use the
repairs hotline number. |
| |
If you have blocked drains |
Telephone South Lakes Housing straight away. Use the
repairs hotline number. |
| |
If the water supply
fails
|
Telephone South Lakes Housing straight away. Use the
repairs hotline number. |
Gas Appliances
Current Regulations require all landlords to ensure that gas
appliances are maintained to prevent danger to occupants of
properties.
To meet our obligations under this scheme, South Lakes
Housing will arrange:
- An annual service of all gas appliances belonging to the
Council
- An annual safety inspection of any gas appliances owned by the
tenant
This work will usually be carried out during the summer. You
will be contacted for access to be arranged.
What happens when I report a repair?
You will be sent a copy of any repair orders for your home
with a satisfaction slip, and pre-paid envelope, for you to
complete and return once the work has been done.
This helps us monitor the quality of the work.
Your name will be entered into a prize draw if you return the
satisfaction slip.