GET INVOLVED - TENANT PARTICIPATION
What is tenant participation?
The Tenant Participation Advisory Service (TPAS) and the
Chartered Institute of Housing have said that tenant participation
is a two-way process involving sharing of information and
ideas, where tenants are able to influence decisions and take part
in what is happening.
South Lakes Housing's (SLH) first District-wide Tenant
Participation Compact was introduced in January 2000. The
Compact is an agreement between the Council and its tenants and was
negotiated at a series of working party meetings leading up to its
launch.
The Compact (now called Agreement) was substantially amended
in 2007 and contains standards for services and
information which are reviewed by tenants annually.
The Agreement lists the ways in which tenants can be involved in
the management of their homes. If you would like a copy of the
Agreement in full please call your local Housing office and we will
be pleased to send one to you. The document is also on this
website
link.
If you want to read our
mini tenant participation
compact this leaflet is a short version of the South
Lakeland District-wide Tenant and Leaseholder Participation
Agreement.
Why does SLH want to work with tenants?
We believe it is vital that we listen to the views of our
tenants and plan services accordingly. After all, tenants are our
customers, and by working together we hope to provide a better
service to you, now and in the future. Have a look at our new
approved
Tenant
Participation Strategy.WAYS TO BE INVOLVED
SLH wants to enable as many council tenants and leaseholders as
possible to get involved in influencing decisions about our
services and therefore we have provided lots of different ways in
which you can have your say.
Tenant Involvement Club (TIC)
Any Council tenant or leaseholder who is willing to give their
views on the services they receive is invited to become a member of
the TIC. Members select from a 'menu' of involvement
options.
Mystery Shoppers and Tenant Inspectors
Any Council tenant or leaseholder who is willing to become a
mystery shopper or inspector to test services from a customer
perspective
Service Improvement Groups (SIG)
Any tenant or leaseholder can be involved in a SIG to examine a
subject or aspect of service with a range of people.
Area Discussion Groups
These are available to all tenants and leaseholders to provide
an opportunity to discuss key local issues with SLH and
SLDC.
Annual Tenant and Leaseholder Conference
This is an open event to involve council tenants and
leaseholders in looking at proposed changes or developments in
policies and services and longer term planning.
Tenant Representatives to SLDC Overview and Scrutiny
Committees
The Tenants' Committee nominate tenants from its membership to
sit as formal representatives on the Council's Overview and
Scrutiny Committees. The Committees monitor and review
Council performance.
Village/estate/street/block 'voices'
Any council tenant or leaseholder willing to represent the views
of people in their locality can act as a contact person where no
local resident association exists.
Youth meetings and youth forums
Aimed primarily at under 18 year olds Youth forums help SLH find
out young persons views in order to improve services and facilities
for young people.
SLH Consultation Calendar - 2010
Tenants training and awareness
SLH provides free tenants training events which are open
to all SLH tenants. Some training and awareness events are
also open to Residents Associations.
Why? If tenants want to be more involved in helping
to make decisions about their housing, they need to know more about
a wide range of issues.
Events staged in the past have dealt with issues such as:
running a residents association; tackling anti-social behaviour;
and allocation of housing.
If you want to be involved in any of the above or want to talk
about how you can help just call Suzy Duffy 01539 717714
or John Stirling on 01539 717715 or complete and return
the
form |