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GET INVOLVED - TENANT PARTICIPATION

Why does SLH want to work with tenants?

We believe it is vital that we listen to the views of our tenants and plan services accordingly. After all, tenants are our customers, and by working together we hope to provide a better service to you, now and in the future. 

WAYS TO BE INVOLVED

SLH wants to enable as many council tenants and leaseholders as possible to get involved in influencing decisions about our services and therefore we have provided lots of different ways in which you can have your say.

Tenant Involvement Club (TIC)

Any Council tenant or leaseholder who is willing to give their views on the services they receive is invited to become a member of the TIC.  Members select from a 'menu' of involvement options, some of which are outlined below.

Tenants and Residents Associations |

Tenants Committee |

Mystery Shoppers and Tenant Inspectors

Any Council tenant or leaseholder who is willing to become a mystery shopper or inspector to test services from a customer perspective

Service Improvement Groups (SIG)

Any tenant or leaseholder can be involved in a SIG to examine a subject or aspect of service with a range of people.

Area Discussion Groups

These are available to all tenants and leaseholders to provide an opportunity to discuss key local issues with SLH and SLDC. 

Annual Tenant and Leaseholder Conference

This is an open event to involve council tenants and leaseholders in looking at proposed changes or developments in policies and services and longer term planning.

Tenant Board Members

Tenant Representatives to SLDC Overview and Scrutiny Committees

The Tenants' Committee nominate tenants from its membership to sit as formal representatives on the Council's Overview and Scrutiny Committees.  The Committees monitor and review Council performance. 

Village/estate/street/block 'voices'

Any council tenant or leaseholder willing to represent the views of people in their locality can act as a contact person where no local resident association exists. 

Area/estate walkabouts

Youth meetings and youth forums

Aimed primarily at under 18 year olds Youth forums help SLH find out young persons views in order to improve services and facilities for young people.

SLH Board meetings

Tenants training and awareness

SLH provides free tenants training events which are open to all SLH tenants.  Some training and awareness events are also open to Residents Associations.
 
Why? If tenants want to be more involved in helping to make decisions about their housing, they need to know more about a wide range of issues.
 
Events staged in the past have dealt with issues such as: running a residents association; tackling anti-social behaviour; and allocation of housing.
 
If you want to be involved in any of the above or want to talk about how you can help just contact us at info@southlakeshousing.co.uk|