Our customers tell us that response  repairs is a top priority and we pay close attention to how customers rate the quality of this service. Well it’s the end of another year of gathering tenants views and a third of our tenants who had had a repair done (33%) told us what they think about the responsive repairs service by returning a satisfaction rating slip.

 

District wide we achieved a fantastic 99% satisfied rating with our day to day repairs service.  Even more remarkably over 90% of our customers rate the response repairs service they get as either excellent or good, a slight improvement since SLH was set up.

 

We always get top marks for the attitude of workers, keeping dirt and mess to a minimum and the overall quality of the work.  Of course where work takes a little longer to get started this can have a bearing on overall satisfaction.

 

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