South Lakes Housing (SLH)
is celebrating the results of a recent survey which shows that
customer satisfaction has been improving in key service areas.
The survey, called STATUS
is carried out over the whole of the country every few years by
independent research companies and asks social housing tenants how
they feel about a whole range of services they receive.
Since 2006/07, when the
last survey of council tenants in South Lakeland was carried out,
there has been an improvement in 15 out of the 16 service landlord
satisfaction measures covered by the survey.
Satisfaction with the
overall service provided by SLH has risen from 85% to 87% with less
than 4% dissatisfied. These results show SLH is a top
performer compared to most other councils and housing associations,
with the national average at 69%.
Chair of the SLH Board,
Mary Dowling commented “I am delighted with the results of
this survey. Last year it was great to be ranked in the top
10% of inspection results by the Audit Commission but to be one of
the best rated landlord services by tenants themselves is even more
important.”
Margaret Pritchard, who is Chair of the
Tenants’ Committee said “ Tenants’ Committee work closely
with SLH staff to find ways to improve the service we tenants
get. The results of the survey now clearly shows that, by
working together, we have produced one of the best landlord
services in the country. Well done everyone!”
WHAT’S IMPORTANT
TO
RESIDENTS