South Lakes Housing (SLH) is celebrating the results of a recent survey which shows that customer satisfaction has been improving in key service areas.

The survey, called STATUS is carried out over the whole of the country every few years by independent research companies and asks social housing tenants how they feel about a whole range of services they receive.

Since 2006/07, when the last survey of council tenants in South Lakeland was carried out, there has been an improvement in 15 out of the 16 service landlord satisfaction measures covered by the survey.

Satisfaction with the overall service provided by SLH has risen from 85% to 87% with less than 4% dissatisfied.  These results show SLH is a top performer compared to most other councils and housing associations, with the national average at 69%.

Chair of the SLH Board, Mary Dowling  commented “I am delighted with the results of this survey.  Last year it was great to be ranked in the top 10% of inspection results by the Audit Commission but to be one of the best rated landlord services by tenants themselves is even more important.”

Margaret Pritchard, who is Chair of the Tenants’ Committee said  “ Tenants’ Committee work closely with SLH staff to find ways to improve the service we tenants get.  The results of the survey now clearly shows that, by working together, we have produced one of the best landlord services in the country.  Well done everyone!”

WHAT’S IMPORTANT TO RESIDENTS