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Satisfaction Surveys

 
South Lakes Housing use Satisfaction Surveys to help improve and shape the service we deliver to our customers.  If you receive a form from us asking you what you think of our service, please take the time to fill it in and return it to us; is would help to get you an even better service next time, and may give you a chance to enter a free prize draw.
 

Latest comments from Satisfaction surveys

 

Service Satisfaction

 

  2008/09 2009/10 2010/11
Percentage customer satisfaction with planned maintenance (Cumul) 95% 99% 95%
Percentage customer satisfaction gas servicing (cumul) 97% 95% 100%
Percentage of gas appliances serviced on schedule 100% 100% 100%
Percentage customer satisfaction with Aids and Adaptations (cumul) 100% 99% 98%
Percentage customer satisfaction gas repairs (cumul) 96% 96% 98%
Percentage customer satisfaction with individual responsive repairs (cumul) 98% 98% 99%
Leaseholder satisfaction wtih repairs service 92% 100% 100%
Percentage of tenants satisfied with overall re-let service (cumul) 98% 95% 99%