Satisfaction Surveys
South Lakes Housing use Satisfaction Surveys to help improve
and shape the service we deliver to our customers. If you
receive a form from us asking you what you think of our service,
please take the time to fill it in and return it to us; is would
help to get you an even better service next time, and may give you
a chance to enter a free prize draw.
Latest comments from Satisfaction surveys
Service Satisfaction
| |
2008/09 |
2009/10 |
2010/11 |
| Percentage customer satisfaction with planned maintenance
(Cumul) |
95% |
99% |
95% |
| Percentage customer satisfaction gas servicing (cumul) |
97% |
95% |
100% |
| Percentage of gas appliances serviced on schedule |
100% |
100% |
100% |
| Percentage customer satisfaction with Aids and Adaptations
(cumul) |
100% |
99% |
98% |
| Percentage customer satisfaction gas repairs (cumul) |
96% |
96% |
98% |
| Percentage customer satisfaction with individual responsive
repairs (cumul) |
98% |
98% |
99% |
| Leaseholder satisfaction wtih repairs service |
92% |
100% |
100% |
| Percentage of tenants satisfied with overall re-let service
(cumul) |
98% |
95% |
99% |