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Key Performance Indicators

Rents

  2004/05 2005/06 2006/07 2007/08 2008/09 2009/10

2010/11
Rent collected by the local authority as a proportion of rents owed on Housing Revenue Account (HRA) dwellings 94.95% 97.7% 97.3% 98.3% 99% 100.02% 99.8%
% of rent loss through local authority's dwelling becoming vacant 1.39% 0.4% 1.39% 1.29% 0.7% 0.97% 1.4%

 

 

Repairs

  2004/05 2005/06 2006/07 2007/08 2008/09 2009/10

20010/11
% of urgent repairs completed within Government prescribed time limits 92% 99% 97% 97% 99% 99% 100%
 The average time take to complete non urgent responsive repairs (no. of days) 8.3 8.9 9 9 9 8.6 9
% of responsive but not emergency repairs for which the authority has made & kept 58% 83% 90% 87% 97% 97% 97%

 

 

Empty Properties

  2004/05 2005/06 2006/07 2007/08 2008/09 2009/10

2010/11

Average

relet time for dwellings let in the previous financial year (no. of days)

 

 17 18 23 21 18 21.6 20

 

 

Quality of Accommodation

 

  2004/05 2005/06 2006/07 200708 2008/09 2009/710

2010/11

 

 

              
The proportion of SLH homes which do not meet modern standards (known as 'Decent Homes') 37.8% 36% 35.6% 22.1% 3.2% 0.8% 0.8%

 

 

Independent Survey results

  2008 2010
Overall satisfaction of tenants with services provided by SLH 87% 93%
Satisfied with the quality of their home 86% 93%
Satisfied with repairs and maintenance 82% 89%
Value for money their rent represents 78% --
Satisfied with neighbourhood as a place to live 88% 92%
Found members of staff had been helpful 89% 93%
SLH is good at keeping them informed    87% -