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Performance

 
We aim to provide the highest levels of services to our customers and in order to achieve this we believe we need to constantly monitor our performance.
 
Here at SLH we monitor performance on a monthly basis and report to customers and stakeholders such as the Board, Council and Tenants' Committee quarterly.
 
We monitor performance through Performance Indicators (PIs) which cover a range of housing services.  These indicators provide measurement guidelines and targets so that we know how well we are performing.  You can download the following quarterly report to find out more information.
 
 
2009/10
 
Download Quarter 1 Performance IndicatorsDownload : Quarter 1 Performance Indicators (PDF format)
Size 293Kb. Download time 58 secs over a typical dial-up connection.
 
 
Download Quarter 2 Performance IndicatorDownload : Quarter 2 Performance Indicator (PDF format)
Size 820Kb. Download time 2 mins 44 secs over a typical dial-up connection.
 
Size 303Kb. Download time 1 min 0 secs over a typical dial-up connection.
 
Download Q4 Performance IndicatorsDownload : Q4 Performance Indicators (PDF format)
Size 315Kb. Download time 1 min 3 secs over a typical dial-up connection.
 
2008/09
 
 
Size 262Kb. Download time 52 secs over a typical dial-up connection.
 
 
 
Size 262Kb. Download time 52 secs over a typical dial-up connection.
 
 
Download Q3 Performance IndicatorsDownload : Q3 Performance Indicators (PDF format)
Size 298Kb. Download time 59 secs over a typical dial-up connection.
 
 
Download Q4 Performance Indicators 08 09Download : Q4 Performance Indicators 08 09 (PDF format)
Size 293Kb. Download time 58 secs over a typical dial-up connection.
 
2007/08
 
Size 323Kb. Download time 1 min 4 secs over a typical dial-up connection.
 
 
 
Size 502Kb. Download time 1 min 40 secs over a typical dial-up connection.
 
 
 
Size 501Kb. Download time 1 min 40 secs over a typical dial-up connection.
 
 
 
Size 488Kb. Download time 1 min 37 secs over a typical dial-up connection.
 
To view South Lakes Housing BVPI Figures, please click on the following link:
 
 
BVPI Figures

Useful Links

Contact

Lisa Maguire,
South Lakes Housing
Email: l.maguire@southlakeshousing.co.uk
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