We aim to provide the highest levels of services to our customers and in order to achieve this we believe we need to constantly monitor our performance.

 

Here at SLH we monitor performance on a monthly basis and report to customers and stakeholders such as the Board, Council and Tenants' Committee quarterly.

 

We monitor performance through Performance Indicators (PIs) which cover a range of housing services.  These indicators provide measurement guidelines and targets so that we know how well we are performing.  You can download the following quarterly report to find out more information.