Performance and Finance
SLH aim to provide the highest levels of service to customers and in order to achieve this Tenants' Committee scrutinises performance. Tenants' Committee publish their findings and send copies of their annual reports to all tenants and leaseholders.
Offer Document and Delivery Plans
Tenants' Committee Annual Reports
Annual Report 2011Size 2493Kb. Download time 4 mins 49 secs over a typical dial-up connection.
Annual Report 2010 Size 2493Kb. Download time 8 mins 18 secs over a typical dial-up connection.
Value for Money
In 2011, SLH achieved overall tenant satisfaction ratings of 93% and a report by the Housing Quality Network ranked SLH amongst the top three performers in the country on rent collection levels, repairs and empty property relet times.
in 2012 the Board adopted a new Value for Money (VFM) strategy and benchmarking is an important tool in assessing value for money. Based upon the 2011/12 Housemark benchmarking report, SLH achieves top quartile results for the following services:
- Rent collection performance
- Housing management costs
- Responsive repair costs
- Percentage of properties with an up-to-date landlord gas safety record
- Tenant satisfaction across a number of services
There are a number of service reviews and strategic developments taking place to address the underperforming areas of the benchmarking analysis. This includes the maintenance review, delivery of the investment programme, voids management and development of a VFM strategy.
Further comparison is also made with neighbouring housing organisations and other rural housing providers: