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Equality & Diversity

Our Commitment to Equality & Diversity

South Lakes Housing is determined to promote equality and diversity to improve community well being in South Lakeland District.
 
We recognise that people who provide and use our services come from diverse backgrounds, with different experiences and needs.
 
We want our services to be accessible and useful to everyone and will take positive action to ensure equality and fair treatment so that individual needs are met.
 
Residents have the right to live in their home without fear of harassment. SLH will not tolerate or condone any kind or racial, sexual or  other forms of harassment.
 
We want our staff and job applicants to feel valued and to believe that they are given equal chances, no matter what their background or circumstances.
 
Staff have the right to work without fear of harassment either from within the company or from customers.
 

South Lakes Housing Customer Profiling

To help us improve the services we provide you, Housing Officers will be asking you a series of a questions when they carry out the next biennial review.  Please help us provide you with a good service by providing the information which will remain confidential and used for statistical purposes to inform decision makes on service improvements.

 

We currently hold

 

  • ·         100% Gender information
  • ·         91% Ethnicity
  • ·         91% Disability
  • ·         98% Age
  • ·         7% Sexuality
  • ·         7% Religion

Policies

Our policies aim to ensure that no-one receives less favourable treatment because of race, ethnic origin, faith, cultural background, gender, sexual orientation, disability, domestic circumstances, illness, age, employment status, membership of trade unions or political beliefs.
 
The Comprehensive Equality Policy contains 6 Equality Schemes which give useful background information and explain the actions we plan to take.
·         Race Equality Scheme
·         Disability Equality Scheme
·         Gender Equality Scheme
·         Sexual Orientation Scheme
·         Age Equality Scheme
·         Faith Equality Scheme
 
We have a number of policies that aim to prevent discrimination and harassment and help support individuals. The Anti-Social Behaviour Policy and its procedures links to the
·         

What is an EIA?

Equality Impact Assessments have been developed to ensure that equality, social inclusion and community cohesion issues can be reviewed when developing strategies, policies or procedures which affect the delivery of our services.

 

Why do EIA’s?

There is a legal requirement to do so.  It forms part of the Equality Framework for Local Government, it is a tool to eliminate discrimination.  Helpful in identifying improvements to services, strategies or procedures.  They help to avoid continuing or adopting harmful policies.  They also improve services to ensure they are more accessible. They also help us to think about the needs of various groups.

The following documents have undergone consultation with our Service Improvement Groups which is made up of Tenants, Tenants Committee Members and other interested groups.  Cumbria Rural Equality Group have also undertaken a review and their comments and suggestions have been incorporated.

 

 

 

If you have any comments or suggestions for improvements to any of the above documents, please feel free to contact:- Sue Boulton, Business Support Manager 01539 717702 or email s.boulton@southlakeshousing.co.uk

       
 
The revised Tenancy Agreement makes it part of the tenants contract that harassment  will not be tolerated.
 
 
Equal Opportunities in employment. We are an equal opportunities employer and welcome applications from black and minority groups, people with disabilities and those wishing to job share.
 

Accessibility

We want to make it easy for everyone to contact us.
 
Our written information
 
  • Is available on request in large print format, Braille or on audio tape.
  • It can be translated into other languages on request.

 

Our offices
 
  • The Kendal office is completely accessible for people with physical disabilities and has a portable loop system.
  • Ulverston Town Hall has a loop and a lift
 
Our telephone help desk
 
  • Can offer Languageline translation
 
Meeting you
 
  • We may be able to visit you at home if you cannot come to us.
  • We will arrange an interpreter if requested.

Who else to talk to

If you wish to comment or complain about equality and diversity matters at SLH you can use our complaints procedure.
 
If you want a second opinion or other kind of support use the Local Equality & Diversity Contact list we have put together which gives information about local agencies and sources of help.
 
What we do to promote equality and diversity.
 
Work experience opportunities at SLH for young people with disabilities.

 

 
  • Take part in Streetsafe campaigns.

 

  • Provide activities for young people on the estates.

 

  • We help older people or ones with disabilities to stay living independently within the community by adapting their homes.

 

  • Create training opportunities for people on incapacity benefit.

 

  • Walk to health

 

  • Community drop-in event

 

  • Used the Decent Homes roadshow to promote anti-hate crime awareness

 

  • Invest in community facilities from DHP

 

 
Work with other agencies in the South Lakeland Equality and Diversity Partnership to raise awareness of local diversity issues and understand the needs of the community.
 
 

Please click on the link below to view useful links for further information about Equality and Diversity

 

 

 

 

 

 

 

Accessibility